Refund policy

Shipping Policy

Last updated: July 9, 2026

Thank you for sailing with Mariner's Spirit. This Shipping Policy explains how we fulfill and deliver orders placed at marinerspirit.com. By placing an order, you agree to this policy together with our Terms of Service and Privacy Policy.

1. What we ship

We sell several types of products. How and when yours ships depends on what you order:

  • Spirits (tequila and other alcohol): Shipped when in stock and where permitted by law. Limited releases may sell out quickly.
  • Pre-orders: Reserved for a future release. These items are not ready to ship at checkout. Estimated fulfillment timing, when available, is shown on the product page and may change as production, import, and logistics are confirmed.
  • Merchandise: Apparel and goods may be fulfilled by us or by a trusted print/production partner. Partner-fulfilled items may ship separately from spirits.
  • Non-physical purchases: Founders Circle contributions, membership access, and crew application fees are not shipped. Access and receipts are delivered by email and through your customer account after checkout.

2. Where we ship

We ship to addresses in Canada, the United States, and the United Kingdom, subject to product availability and legal restrictions.

Alcohol orders may only be delivered where we are licensed or authorized to sell and ship alcohol. Availability varies by product, destination, and local law:

  • Canada: Provincial and territorial restrictions may apply. Some products may not be available in all provinces or territories.
  • United States: State-level restrictions apply. Some states or ZIP codes may be unavailable at checkout.
  • United Kingdom: Delivery may be subject to import duties, taxes, and local alcohol licensing rules. You are responsible for any charges assessed by customs or carriers unless stated otherwise at checkout.

If we cannot legally ship to your address, checkout will not complete or the item will not be offered for your location.

3. Age requirement & delivery acceptance (alcohol)

You must be of legal drinking age in your country and region to purchase alcohol:

  • Canada: 18 or 19, depending on province or territory
  • United States: 21
  • United Kingdom: 18

By ordering alcohol, you confirm that you and the recipient (if different) meet that requirement, as stated in our Terms of Service.

Alcohol deliveries may require:

  • Verification of age at delivery
  • Adult signature from someone of legal drinking age
  • Delivery to a residential or business address that accepts alcohol shipments (PO boxes and some pickup locations may not be eligible)

If delivery cannot be completed because no eligible adult is available to sign, or because the carrier returns the package, additional shipping fees or order cancellation may apply. We are not responsible for failed delivery attempts caused by incorrect address information or recipient unavailability.

4. Order processing

Orders are processed on business days (Monday–Friday, excluding Canadian statutory holidays).

  • In-stock spirits and merch: Typically processed within [3–5 business days] of order confirmation. High-volume release periods may take longer.
  • Pre-orders: Charged at checkout (unless otherwise stated on the product page). Shipped when the release is ready—see the product page for the latest timing.
  • Partner-fulfilled merch: Often ships within [5–10 business days] of order confirmation, plus transit time. These timelines are estimates from our production partner.
  • International orders (US & UK): May require additional processing time for export documentation and customs clearance. Transit times are estimates only.

You will receive a shipping confirmation email with tracking information when your order (or each shipment, if split) leaves our facility or our partner’s facility.

5. Shipping rates & taxes

Shipping costs are calculated at checkout based on destination, order weight, and carrier rates. Any applicable taxes, duties, or fees are shown before you pay where possible.

For orders shipped to the United States or United Kingdom, import duties, VAT, or other customs charges may apply. Unless stated otherwise at checkout, the recipient is responsible for any charges assessed on delivery.

Promotional free-shipping offers, when available, will be described on the site or at checkout and may exclude certain products or regions.

6. Split shipments

If your order includes items with different fulfillment timelines—for example, in-stock merch and a pre-order spirit—we may ship them in separate packages. You will not be charged extra shipping unless stated at checkout. Each shipment will have its own tracking notification when it ships.

7. Tracking & delivery estimates

Transit times are estimates provided by the carrier and are not guaranteed. Delays may occur due to weather, customs, carrier volume, remote locations, or events outside our control.

Once a package is handed to the carrier, risk of loss transfers in accordance with the carrier’s terms. If tracking shows delivered but you did not receive the package, contact us promptly so we can help you file a claim with the carrier.

8. Address accuracy

Please review your shipping address carefully before completing checkout. We cannot guarantee changes after an order is placed. If you notice an error, contact us immediately at admin@marinerspirit.com with your order number.

Orders returned to us due to an incorrect or incomplete address may incur reshipping charges.

9. Damaged, missing, or incorrect items

Inspect your shipment when it arrives. If something arrives damaged, missing, or incorrect, contact us within [7 days] of delivery at admin@marinerspirit.com with:

  • Your order number
  • A description of the issue
  • Photos of the packaging and product (for damage claims)

We will work with you on a replacement, refund, or store credit as appropriate, in line with our Refund Policy. Alcohol that has been opened or consumed generally cannot be returned for safety and regulatory reasons.

10. Pre-order changes & cancellations

Pre-order terms may vary by release. Unless stated otherwise on the product page:

  • Estimated fulfillment dates are estimates and may change.
  • Pre-order cancellation requests may be considered before fulfillment begins; contact us as soon as possible.
  • Once a pre-order has shipped, our Refund Policy applies where permitted by law.

11. Returns

For returns, exchanges, and refunds on eligible items, see our Refund Policy. Alcohol returns are restricted by law and product safety; contact us if you have a concern about your order.

12. Related policies

13. Contact

Questions about shipping, pre-orders, or delivery?

Mariners Spirit
Email: hello@marinerspirit.com
Contact form: Contact us
Business details: Contact Information